Draft for review. This text has not been checked by a lawyer yet and may change before the store opens.
Store items are digital and delivered straight away, so sales are final. Here is what we do when something goes wrong.
It didn't arrive
Type ::claim in game while logged in to the name you entered at checkout. If it's still missing after a day, write tosupport@wyldor.org with your order number (on the confirmation page and in the payment provider's receipt). An undelivered order is delivered or refunded in full.
Wrong name
We can't move a delivered purchase to another account. If it hasn't been claimed yet, write to us and we'll see what we can do.
Changing your mind
At checkout you ask for immediate delivery and agree that this ends your right to cancel once delivery starts (in the EU and UK, the 14-day withdrawal right for digital content). So we don't refund a delivered order because you changed your mind.
Before a chargeback
Please contact us first and give us 10 business days to put it right. A chargeback or reversed payment removes everything bought with it, and the account may be locked while it's open.
Bans
An account banned for breaking the rules isn't refunded.